Qualitative Consulting

User Experience Research Consultant

I am a user experience researcher, specializing in qualitative methodologies (I also incorporate quantitative data analysis). I have 5 years in the UX field and 2 years working with/researching patients at a mental health facility during my MA program.

I truly care about what people say and understanding the implications behind people's thoughts and actions. I have a super power for listening to users, and stakeholders, finding the overlap, and making actionable UX recommendations (my students and I call this 'nuggetizing' research). I go into each research session with an open mind, empathetic heart and always approach research from the problem-space. I have a compassion-centric approach where I don't focus solely on the user, but also incorporate everyone's needs and alleviate everyone's pain points, to the best of my ability through understanding, creativity and innovation.

See some of my work »
Read my musings » 

Qualitative Toolkit

  • Generative in-depth interviews

  • Usability Testing

  • Contextual Inquiry

  • Card Sorting

  • Concept testing

  • Journey Mapping

  • Collaging

  • Mental Models

  • Projective Exercises

  • Participatory Design

  • UX Audits/Heuristic Evaluation

  • Competitive Analysis

  • Survey Creation

Workshop Toolkit

  • Workshop Facilitation

  • Brainstorming/Ideation Sessions

  • Journey Map Workshops

  • Persona Generation Workshops

  • Affinity Diagrams

  • Synthesis Sessions/Insight Generation

  • Stakeholder Presentations

  • Teaching

  • Mentoring

Strategy Toolkit

  • Stakeholder engagement/alignment

  • Aligning Business and Research Objective

  • Research Reports

  • Building UX Research from Ground-Up

  • Creating a User-Centric Environment

  • Agile Methodologies

  • Project Proposals

  • Roadmap Prioritization

  • Cross-departmental Collaboration

My mission is to help uncover problems, in an mindful way, to improve the products we, as humans, need and are quite obsessed with. I strive to create innovative ways to apply user research, inspire clients to see the creativity held within this field and to make life easier for all.